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Terms and Condition

Terms & Returns Policy – Sisandisiwe Holdings

Terms & Conditions

By accessing and using the services of Sisandisiwe Holdings, you agree to abide by the following terms and conditions. Please read them carefully.

1. General Terms

  • Our website and services are intended for wholesale customers and businesses.
  • Prices, product availability, and specifications are subject to change without prior notice.
  • Orders are processed only upon full or agreed-upon payment.
  • We reserve the right to refuse service or cancel orders at our discretion.

2. Payment Terms

  • We accept bank transfers, credit/debit cards, and other approved payment methods.
  • All payments must be made in full before shipment unless otherwise agreed upon in writing.
  • Any applicable taxes, duties, or customs charges are the buyer’s responsibility.

3. Shipping & Delivery

  • We strive to ensure prompt and efficient delivery of all orders.
  • Shipping times may vary depending on location and logistics.
  • Delays due to customs clearance, natural disasters, or unforeseen circumstances are beyond our control.
  • The customer is responsible for providing accurate shipping details; errors may result in additional charges.

Returns & Refund Policy

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is defective or damaged upon arrival.
  • The received product does not match the order specifications.
  • The return request is made within 7 days of receiving the order.

2. Return Process

  • Contact our customer support team with order details and proof of damage/defect.
  • Returns must be approved before shipping the item back.
  • The product must be returned in its original packaging, unused, and in the same condition as received.
  • Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Policy

  • Refunds are processed only after the returned product is inspected and approved.
  • Refunds will be credited to the original payment method within 7-14 business days.
  • Shipping charges and applicable transaction fees are non-refundable.

Contact Us

For any questions regarding our Terms & Returns Policy, feel free to contact us:

Address: Alheit, Kakamas, 8801, Northern Cape province South Africa Office
WhatsApp: +27844171883
Email: info@sisandisiwehildingsptyltd.com
Website: https://sisandisiwehildingsptyltd.com/

By placing an order with Sisandisiwe Holdings, you acknowledge that you have read and agreed to these terms. Thank you for choosing us as your trusted agricultural supplier.